Refund Policy
We understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. Please read our refund policy carefully before making a reservation.
Cancellation by the Customer
If you choose to cancel your rental, please note that we do not issue refunds for any reason. However, we offer a rain-check option that allows you to apply your payment toward a future rental.
Rain-Check Policy
- Funds paid will be held as a rain-check, valid for 1 year from the original event date (starting the day after).
- You may apply this rain-check toward any future rental within that one-year period.
- Rain-checks are non-transferable and may only be used by the individual or organization that made the original reservation.
Weather-Related Cancellations
If weather conditions prevent the setup or installation of rented equipment, we do not issue refunds. However, the rain-check policy above will apply.
We understand that severe weather and other uncontrollable circumstances can occur, and we’ll do our best to accommodate your needs within the rain-check validity period.
Deposits
All deposits are non-refundable, including those related to Covid-19 or any other emergencies or disasters. Deposits secure equipment availability and cover administrative costs. Refunds are not issued under any circumstances.
Rebooking
If you’d like to reschedule your rental within the one-year rain-check period, please contact us as soon as possible. We’ll do our best to accommodate your request based on equipment availability.
Terms and Conditions
By making a reservation, you acknowledge that you have read, understood, and agreed to our refund policy and related terms and conditions. It is your responsibility to review and accept these terms before finalizing a reservation.
This refund policy is subject to change without prior notice. We recommend reviewing this page or contacting our customer service team for the most up-to-date information.
If you have any questions or need further clarification, feel free to contact us. We're here to help and ensure your experience with our rental services is positive.